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Feith Systems & Software, Inc.
- (215) 646-8000
Chat & Message Management
Modular tools for transformational IT
NARA-Compliant Chat
Feith’s RMA iQ provides the functionality to support the records compliance mission at large organizations.
As organization’s roll out Chat tools, leadership has realized that they must bring their collaboration tools in compliance with their Records program. Chat programs initially designed for consumer markets need to be extended with full archiving, records retention and compliance features.
The Federal Records Act requires that agencies capture and store all electronic communications regardless of their format in a secure and compliant manner. Companies with tens of thousands of employees send millions of messages every day.
Feith has the tools to manage your organization’s mountain of messages. With Feith, a business can record and store conversations in an easy-to-read, easy-to-find format.
Once archived, all messages can be searched and controlled with the same tools used to meet your electronic document and records compliance goals. Feith lets you bring enterprise-grade Records Management to chat.
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Enterprise-grade chat records management
Feith gives you the means to safely record and archive messages in their entirety:
Feith gives you the means to safely record and archive messages in their entirety:
↳ Capture messages automatically from many messaging platforms
↳ Store and view chats and their metadata
↳ Keep all record types in a single repository
↳ Set automatic Retention Policies
↳ Export from the Feith archive for FOIA
↳ Flag content based on keywords
↳ Create legal holds with a single click
↳ Archive conversations in a secure repository
↳ Search by message type, person or phrase
↳ Create cases for internal review
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Manage the mountain of chat messages
Capture & archive chat logs from multiple platforms
Organizations are increasingly using chat and SMS messaging to communicate with their employees, customers, and partners. However, these messages can create a number of compliance risks.
For example, chat and SMS messages can contain sensitive or confidential information that could be subject to disclosure in a lawsuit or government investigation. In addition, chat and SMS messages can be used to engage in prohibited activities, such as harassment or discrimination. Feith captures and archives millions of messages daily, helping businesses of any size.
As a result, it is important for organizations to have a chat and SMS records compliance policy in place. Feith Systems’ chat and SMS records compliance software can help you develop and implement such a policy.
Organize records for easy retrieval
The Records Manager uses Feith to create and execute classification schemes. Their efforts, combined with the right tools, put structure to the company or agency’s records and saves time on retrieval. Archived messages can be found by looking for what the message says, who sent it, or when it was sent.
Keep track of messages through their entire lifecycle
The software includes a number of features that will make it easier for you to develop and implement a chat and SMS records compliance policy. For example, the software includes templates for creating chat and SMS records retention policies. The software also includes tools for monitoring chat and SMS messages, as well as for investigating and responding to compliance violations.
Using Feith’s chat and SMS records compliance software will help you develop and implement a chat and SMS records compliance policy that meets your organization’s specific needs. In addition, the software will help you monitor chat and SMS messages to ensure compliance with your policy.
Fast, advanced text search & retrieval
Automated Indexing
Not only does Feith allow you to record, archive, and dispose of records; it also assists in using, finding, and analyzing stored records. Feith’s Automatic indexing adds structure to massive volumes of message logs by capturing and organizing conversation metadata. Once captured, that metadata and the message contents can be searched to pinpoint a conversation or range of conversations.
Advanced Search
The Records Manager has the option to filter by person, message type, and phrase. They can also save time on eDiscovery by looking in a single repository that centralizes the company or agency’s electronic records. When searching for information, teams can gather every piece of relevant data, including chats and messages, emails, documents, and much more.
Results Filtering
Feith’s advanced search tools can instantly spot keywords or key phrases, and even find near-matches and spelling errors. Search results are lightning-fast, and favorite search criteria can be bookmarked for later.
Produce Messaging Records
Discovery policies can also be made to detect keywords and key phrases. Captured messaging content is presented in its entirety in a natural, easy to read conversational format. Metadata is captured along with chat logs for discovery and retrieval. If chats are captured to the Feith archive they can be accessed and exported instantly, and in whatever file format is needed.
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End-to-end compliance and oversight tools
Feith’s customizable communication policies, and multi-tier review queues help a business to personalize their compliance experience. Compliance officers can work together while collecting conversations into cases for internal review. Feith alerts the compliance officers if a message needs to be reviewed and escalated. With a single click, disposition will be suspended on a record or collection of records for legal holds.
Flag inappropriate conduct
Administrators are able to define workflow rules to send notifications.
Compliance specialists can create policies to automatically flag conversations based on keywords, enabling them to act on explicit or racially charged conduct before it becomes a legal liability.
Back up & protect important messages
With Feith, assurance options guarantee that all chat data is properly backed up in the event of a disaster.
Conversation logs are encrypted both in-transit and at rest. Once captured, they are stored in a DoD 5015.02 certified archive. Chats can always be found and exported for public records requests.